426226 - Chapter1 Introduction The human resources in any...

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FACTORS OF JOB SATISFACTION IN ACADEMIC WORK IN SECONDARY  SCHOOLS IN THE PUBLIC SECTOR IN OMAN Chapter 1 Introduction The   human   resources   in   any   organization   play   a   key   role   through   their   cordial  relationship in building customer loyalty and brand promotion leading to organizational success.  However,   these   days   the   problem   of   employee   retention   has   become   a   challenge   as   the  competition increases and new players are thriving for quick results and recognition in the  market. Poaching into old established companies has become a usual practice to the new entrants  to make a dent and win market share at the earliest. This is true of not only manufacturing sector  but also of the services sector like banking. The employee turnover has two aspects. One, the  technological push may compel organizations to downsize the obsolescent workforce to reduce  redundancies so as to be cost effective. The second facet relates to the opportunity pull created  by the boom in the employment market which attracts the employees to seek better packages of  employment by leaving the existing position. In a large scale study of what he termed employee  loyalty, Rao (2006) found that job satisfaction had a curious relationship to emotional and  behavioral loyalty to a company (the extent to which employees act in the best interests of the  company). Defining it as a factor of “hygiene”, it was discovered that low scores of employee  satisfaction   substantially   reduced   loyalty   levels   but   high   scores   only   marginally   improved  1
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loyalty. In summary, when it comes to job satisfaction affecting employee behaviour “the  penalty always seems to be high, while the reward is relatively low” (ibid. p.113).  The human resource department in any organization performs different functions like job  administrative matters relating to employees (Redman T. and Wilkinson A., 2006). Managing  culture, integration of workers is the primary function of human resource management (HRM).  (Armstrong, Donald Curie, 1997) Thus HRM deals with both internal and external stakeholders  of an organization (Redman and Wilkinson, 2006).  The human resource management (HRM)  Jackson, 2006). It empowers the employees to accomplish their day to day work with proper  guidance   and   leadership.   The   overall   performance   of   employee,   their   relationship,   the 
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426226 - Chapter1 Introduction The human resources in any...

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