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Unformatted text preview: MGCR 331 Information Systems (IT Impacts on Organizations) Organizational Information Systems Lecture Note 6 PART A (This lecture note is divided into two parts: A and B) LEARNING OBJECTIVES 1. Define organizational information system and understand the role and impact of the organization information system specifically ERP, CRM and SCM systems. 2. Understand the considerations in managing organizational information systems effectively Common problems to which organizational information systems are applied Advantages and disadvantages of organizational information systems Review some common causes for failure of implementations Key considerations for successful implementation of organizational information systems Summary Organizational Information Systems are systems that collect, process, transmit and store information from different departments in an organization. These systems provide a variety of functionality including: Processing transactions Planning and allocation of organizational resources Reporting Integrating and presenting data as information Organizational information systems can be best understood by analyzing their ability to process information. Many problems in coordination of activities across interdependent organizational units can be understood by analyzing the information processed by those organizational units. In this study note, we will discuss organizational information systems, their role and impact, and considerations in managing organizational information systems. Specifically, we focus on Enterprise Resource Planning Systems (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM). While discussing the different types of organizational information systems, we will also consider case examples for each type of system. Finally, we will discuss some common guidelines for managing organizational information systems. We will then discuss the problems addressed by organizational information systems, along with their advantages and disadvantages. Common terminology around organizational information systems is also provided. 1 1. Organizational Information Systems 1 Organizational Information Systems are information systems that process information and enable coordination within and between organizations. These systems solve a variety of problems across different units of an organization, as well as across different organizations, by enabling the flow of information across these units, by processing and storing the information, and by providing access to critical information for stakeholders. The case described below illustrates the need for organizational information systems....
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- Fall '10