LECTURE 2

LECTURE 2 - ENGR 4045U Quality Control Lecture 2...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon
ENGR 4045U Quality Control Lecture 2 Instructor: Hossam A.Gabbar 1
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Schedule Week 1 Part I: Introduction. Chapter 1: Quality Improvement in the Modern Business Environment. Chapter 2: The DMAIC Process. Week 2 Part II: Statistical Methods Useful in Quality Control and Improvement. Chapter 3: Modeling Process Quality. Chapter 4: Inferences about Process Quality. 2
Background image of page 2
What is Quality? Meeting needs, requirements, and expectations Ways to design and implement improvements to do things faster, better, and cheaper CIP: Continuous Improvement Programs (Japanese Initiatives) 3
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Quality Definition ASQ: American Society for Quality: The characteristics of a product or service that bear on its ability to satisfy stated or implied needs, and A product or service free of deficiencies 4
Background image of page 4
Lessons Learned Quality is defined by consumer’s (needs, requirements, and expectations Processes perform value-added activities on inputs to create outputs Variation is present in any natural process, no two products/services are exactly alike Productivity is doing something efficiently, quality focuses on effectiveness, doing the right things right Monitoring and control of quality has evolved 5
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Key Words Customer determination Actual experience throughout the product life cycle Requirements (Engineering!) Changes in needs, requirements, and expectations Tangible (automobile, stereos, or PCs) Intangible (airplane schedules, hospital care, or repair service) 6
Background image of page 6
Example Group discussions on quality control of designing a chair Process, product, plant life cycle Define needs, requirements, and expectations 7
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Process Value-added activity Input Output Raw materials Components Instructions Information Criteria Value-added activities Performed by individuals, work groups, functions, machines, or organizations Products Services Results 8
Background image of page 8
Product or Service Design Customer Needs Specifications Tolerance Limits Stable Predictable 9
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Example: Reducing Variation Multicolor highway maps Eight plates with specific colors are used to etch items of those colors If plates are not aligned properly with each
Background image of page 10
Image of page 11
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 35

LECTURE 2 - ENGR 4045U Quality Control Lecture 2...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online