LECTURE 2 - ENGR 4045U Quality Control Lecture 2 Instructor...

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ENGR 4045U Quality Control Lecture 2 Instructor: Hossam A.Gabbar 1
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Schedule Week 1 Part I: Introduction. Chapter 1: Quality Improvement in the Modern Business Environment. Chapter 2: The DMAIC Process. Week 2 Part II: Statistical Methods Useful in Quality Control and Improvement. Chapter 3: Modeling Process Quality. Chapter 4: Inferences about Process Quality. 2
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What is Quality? Meeting needs, requirements, and expectations Ways to design and implement improvements to do things faster, better, and cheaper CIP: Continuous Improvement Programs (Japanese Initiatives) 3
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Quality Definition ASQ: American Society for Quality: The characteristics of a product or service that bear on its ability to satisfy stated or implied needs, and A product or service free of deficiencies 4
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Lessons Learned Quality is defined by consumer’s (needs, requirements, and expectations Processes perform value-added activities on inputs to create outputs Variation is present in any natural process, no two products/services are exactly alike Productivity is doing something efficiently, quality focuses on effectiveness, doing the right things right Monitoring and control of quality has evolved 5
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Key Words Customer determination Actual experience throughout the product life cycle Requirements (Engineering!) Changes in needs, requirements, and expectations Tangible (automobile, stereos, or PCs) Intangible (airplane schedules, hospital care, or repair service) 6
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Example Group discussions on quality control of designing a chair Process, product, plant life cycle Define needs, requirements, and expectations 7
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Process Value-added activity Input Output Raw materials Components Instructions Information Criteria Value-added activities Performed by individuals, work groups, functions, machines, or organizations Products Services Results 8
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Product or Service Design Customer Needs Specifications Tolerance Limits Stable Predictable 9
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Example: Reducing Variation Multicolor highway maps Eight plates with specific colors are used to etch items of those colors If plates are not aligned properly with each
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