LECTURE 3

LECTURE 3 - ENGR 4045U Quality Control Lecture 3...

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ENGR 4045U Quality Control Lecture 3 Instructor: Hossam A.Gabbar 1
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Schedule Week 1 Part I: Introduction. Chapter 1: Quality Improvement in the Modern Business Environment. Chapter 2: The DMAIC Process. Week 2 Part II: Statistical Methods Useful in Quality Control and Improvement. Chapter 3: Modeling Process Quality. Chapter 4: Inferences about Process Quality. 2
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Evolution of Quality Principles Artisan Inspection Quality Control Statistical Quality Control Statistical Process Control Total Quality Management Continuous Improvements Six Sigma 3
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Quiz Describe scenario to implement quality improvement in a business case. Discuss in groups using any type of quality control techniques described. 4
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Tools of Quality Check Sheet Pareto Chart Cause-and-Effect Diagram Histogram Control Chart Scatter Diagram 5
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Tools / Methods 6
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WHAT DOES IT LOOK LIKE? 7
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Cause-and-Effect Diagram 9
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Fishbone Diagram 10
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Check Sheet 11
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Control Chart 12
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Pareto Chart 13
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Scatter Diagram 14
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DMIAC: Define, Measure, Analyze Define appropriate metrics key process output variables Determine how these metrics will be tracked over time Determine the current baseline performance of project / process Determine key process input variables that drive the key process output variables Determine what changes need to be made to the key process input variables in order to positively affect the key process output variables 15
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PDSA: Plan Recognize a problem exists Form a quality improvement team Develop performance measures Clearly define the problem Document and analyze problem/process Determine possible causes 16
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