UNIT 5 2010-II-01

UNIT 5 2010-II-01 - ENGR 4760U Ethics, Law and...

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Unformatted text preview: ENGR 4760U Ethics, Law and Professionalism for Engineers Unit 5 Conflict Resolution 2010-II-01 Dr. J. Michael Bennett, P.Eng., PMP UOIT Unit 5 – Conflict Resolution Change Record s 2010-II-01 Initial Creation 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-2 Unit 5 – Conflict Resolution Course Outline 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. The Engineering Profession Ethics Engineering Law Intellectual and Industrial Property Conflict Resolution The Contracting Process Other Legal Issues for Professional Engineers Occupational Health and Safety Privacy Issues Legal Landmines in E-Commerce International Trade Environmental Laws and Regulations ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 2010-II-01 5-3 Unit 5 – Conflict Resolution Unit 5 Road Map 5.1 Conflict s 5.2 Conflict Resolution Techniques s 5.3 General Management Skills s 5.4 Issues Log s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-4 Unit 5 – Conflict Resolution 5.1 Conflict Management s s s Must be addressed ASAP Best done in private Sources of conflict include (in order of frequency) x x x x x x x Schedules Project priorities Resources Technical opinions Administrative procedures Cost personalities s Note: differences of Opinion are good! ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 2010-II-01 5-5 Unit 5 – Conflict Resolution Conflict Management s s s Must be addressed ASAP Best done in private Sources of conflict include (in order of frequency) x x x x x x x Schedules Project priorities Resources Technical opinions Administrative procedures Cost personalities s Note: differences of Opinion are good! ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 2010-II-01 5-6 Unit 5 – Conflict Resolution Conflict is Unavoidable because Nature of projects that have to address the Nature needs of many stakeholders needs s Limited power of the Project Manager s Necessity of obtaining resources from Necessity Functional Managers Functional s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-7 Unit 5 – Conflict Resolution Avoiding Conflict Keeping the team informed s Clearly assigning all tasks without Clearly ambiguity or overlap ambiguity s Making work assignments interesting and Making challenging challenging s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-8 Unit 5 – Conflict Resolution 5.2 Conflict Resolution Techniques 5.2.1 Confronting (problem solving) s 5.2.2 Compromising s 5.2.3 Smoothing s 5.2.4 Withdrawal (avoidance) s 5.2.5 Forcing s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-9 Unit 5 – Conflict Resolution 5.2.1 Confronting (collaborating) s s s Parties meet face to face and resolve issues Try to reach a win-win situation Used when x x x x x x Both parties get what they want and possibly more To reduce costs To create a common power base To attack a common foe When skills are complementary When there is enough time and trust ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 2010-II-01 5-10 Unit 5 – Conflict Resolution 5.2.2 Compromising Basically a give-and-take. May result from Basically confrontation. Both parties will lose. confrontation. s Use when s x Both need to be winners x When you cannot win x When others are as strong as you x When time is short x When you are not sure you are right x When stakes are moderate 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-11 Unit 5 – Conflict Resolution 5.2.3 Smoothing Attempts to lower the heat, to emphasize Attempts agreement and deemphasize discord. agreement s Use when: s x You are not directly involved in the conflict x When stakes and liability are low x To reach an overarching goal x To maintain harmony x When you will lose anyway 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-12 Unit 5 – Conflict Resolution 5.2.4 Withdrawal (avoidance) Normally a cowardly way out. Conflicts are Normally like entropy, always increasing. like s Use when (Machiavellian) s x You need to buy time x When you cannot win x When the stakes are high but you are not ready x When you can win by delay 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-13 Unit 5 – Conflict Resolution 5.2.5 Forcing (My Way or the Highway) s s Someone stuffs the decision down someone else’s Someone throat. Has to be a really strong reason for this. throat. Do this when x x x x x x You are right (my little Martha) When a do-or-die situation exists (a grenade has been When lobed over the wall) lobed When stakes are high and time is short (Poseidon When adventure) adventure) When important principles are at stake When you are stronger (when I want your opinion, I’ll When give it to you) give In short-term, one-shot deals (this car won’t last long) ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 2010-II-01 5-14 Unit 5 – Conflict Resolution 5.3 General Management Skills s Powers of the Project Manager x x x x x Formal - power based on position Reward – I will help you if you do this Penalty – do this or clean the toilet Expert – I know all therefore…. Referent – the boss has told me ….. s s s s 2010-II-01 Expert and Reward are best! Penalty is worst! Formal, Reward, Penalty come from structure Expert comes from YOU ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-15 Unit 5 – Conflict Resolution PM Leadership Styles Directing – telling other what to do s Facilitating – coordinating the input of others s Coaching – instructing others s Supporting – providing assistance s Autocratic – making decisions without input s Consultative –m inviting ideas from others s Consensus – group makes the decision s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-16 Unit 5 – Conflict Resolution Participating in the Team Morale s The Black Team s Beware; the CMHC example s Build Effective Interpersonal Relations s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-17 Unit 5 – Conflict Resolution Effective Interpersonal Relations Listening s Dealing with interpersonal conflict s Negotiating s Influencing s Mentoring s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-18 Unit 5 – Conflict Resolution Teamicide Defensive management s Physical separation s Fragmentation of people’s time s Quality reduction in product s Phony deadlines s Clique control s 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-19 Unit 5 – Conflict Resolution 5.4 Issue log s Kept by the Project Manager as the project Kept rolls on rolls 2010-II-01 ©Dr. Michael Bennett Ethics, Law and Professionalism Winter 2010 5-20 ...
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This note was uploaded on 10/18/2010 for the course MATH 2860 taught by Professor Dhavidhe during the Spring '10 term at UOIT.

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