Solutions_Assignment12 - AF2110 Assignment12(suggested...

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AF2110 Assignment12 (suggested solutions) 1 Exercise 1-2 (20 minutes) 1. strategy 2. Six Sigma 3. business process 4. corporate governance 5. enterprise risk management 6. just-in-time 7. Internet 8. constraint 9. nonconstraint 10. value chain 11. enterprise system 12. supply chain management 13. lean thinking model; pulls 14. customer value proposition 15. budget 16. non-value-added activity 17. Theory of Constraints
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AF2110 Assignment12 (suggested solutions) 2 Exercise 2-9 (15 minutes) 1. Prevention Costs Appraisal Internal Failure External a. Repairs of goods still under warranty. ............ X b. Customer returns due to defects. ........................ X c. Statistical process control. X d. Disposal of spoiled goods. X e. Maintaining testing equipment. ................... X f. Inspecting finished goods . ......................... X g. Downtime caused by quality problems X h. Debugging errors in software. ...................... X i. Recalls of defective products. ...................... X j. Training quality engineers . .................... X k. Re-entering data due to typing errors. ................ X l. Inspecting materials received from suppliers . X m. Audits of the quality system. ........................ X n. Supervision of testing personnel. .................... X o. Rework labor. .................. X 2. Prevention costs and appraisal costs are incurred to keep poor quality of conformance from occurring. Internal and external failure costs are incurred because poor quality of conformance has occurred.
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AF2110 Assignment12 (suggested solutions) 3 Problem 2-18 (60 minutes) 1. Yedder Enterprises Quality Cost Report (in thousands of dollars) Last Year This Year Amount Percent Amount Percent Prevention costs: Systems development . ............ $ 120 0.13 % $ 680 0.68 % Statistical process control 0.00 % 270 0.27 % Quality engineering. ................ 1,080 1.14 % 1,650 1.65 % Total prevention cost. ................ 1,200 1.27 % 2,600
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Solutions_Assignment12 - AF2110 Assignment12(suggested...

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