fms351-L15-reading01

Fms351-L15-reading01 - CHAPTER OVERVIEW Key terms crisis communication This chapter explores how people use the media when confronted by a crisis

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Key terms crisis communication . state information management citizen rights ' ,,, t ::.'';,.1 lssu es What happens to oeoplets use of information when something unexpected happens? What happens when a ',:' crisis hits citizens of an 'information society' with a muttitude of web-based networKSr In web-based communication, two-way traffic ot communication is possible. But is it possible In a cnsrS srluatron, ls the Internet able to shorten dlstances and thus to 'slobatise' tovatties and accountability in crisis situations? CHAPTER OVERVIEW This chapter explores how people use the media when confronted by a crisis. lt reports on a case study of the communication probtems surrounding the impact of the Asian Boxing Day Tsunami (zoo4) on the citizens of Finland. lt considers how crises are reported and the implications of that reporting for the peopfe who are personalty involved in the crisis. lt also explores the expectations that people bring to their search for information about relatives and friends who are unaccounted for in the disaster regions. The use of text messages, the setting up of makeshift websites, and the desire for personally relevant information atl play a role in the crisis information scenario. Of particular interest is the finding that text messaging was an important way that peopte in the affected area were able to remain informed about the situations they encountered on the ground Ir8
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Chapter Z: Crisis and Internet Networks 1 l9 Introduction There is a multitude of research evidence about peopre,s media behaviour on dramatic events such as wars, coups, deaths of lead. ., .rrJ big accidents (e.g. Anker, 2005; Bennett and paretz, 1gg4; Demers, 2002; Reime r, tgs+;Sood et at., 1gg7). Such studies mostly focus on reception and diffusion of information, and argue that in crisis situations the information needs of those affected are found to increase immediately by roughry one-third. This is quite understandabre as people want to know what has happened and whether,/how the new development relates to them' This growth in information need depends on the size, nature and closeness of the incident. In this respect, quite crude, even cynical varues are present. Ten deaths in a neighbouring town are found to generate much more interest than tens of thousands of lives rost in a far-away country. If only measured by ross of rife and destroyed infrastructure, the world Tiade center drama in Newyork on September 11'2001' was actuany a far smaller event rhan the annual floods in Bangladesh. Still, the news value of the two cases was of a totally different scale. certain types of accidents can be relied on to arouse people,s interest. Aeroplane accidents always generate front-page headlines, although far more people die in car accidents. And all over the world,
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This note was uploaded on 10/20/2010 for the course ENG FMS351 taught by Professor Meng during the Summer '10 term at ASU.

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Fms351-L15-reading01 - CHAPTER OVERVIEW Key terms crisis communication This chapter explores how people use the media when confronted by a crisis

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