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DeRuyter_J_CheckOutMySkillsSet - Check Out M y Skill Set...

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Unformatted text preview: Check Out M y Skill Set ! Skill Five Things I L ear ned I n ADM G 385 By: 1. H ow to effectively compose a nd deliver a negative message m essage What I Learned: How I Can Apply This In My Career: – Using the direct approach works well in business situations, whereas the indirect approach helps for bad news that is unexpected to the reader. – The use of ethics and etiquette are very important for delivering bad news since the content of these messages can have a potentially negative effect on the recipients. – There will be many times in my anticipated career (Construction Management) where I may need to lay off laborers, inform the owner of problems or project delays, or discontinue working with a subcontractor. Knowing how to properly deliver bad news can help me to get the information across in a professional manner, and possibly keep the relationship in tact. 2. H ow to cr eate an a pplication letter letter ) l etter effective (Cover What I Learned: How I Can Apply This In My Career: – Application letters should not be created once to be sent with every resume. Instead, they should each be custom made for each job, having the name of the individual receiving it, and inquiries about that specific position. – Application letters are used to catch the attention of whomever is reading it, and to give some personality to the name on the resume. Resumes do not show personality or characteristics, so the cover letter does. – Once I graduate from CWU I will be needing to apply to several companies, and being able to write an effective and enticing cover letter may be the edge I need to gain a position over other applicants. The construction field has very limited positions available, so this will help set me apart from other applicants. 3. H ow to use the “you” attitude a ttitude What I Learned: How I Can Apply This In My Career: – When you speak and/or write in terms of your audience’s wishes, interests, and preferences, it shows sensitivity to the audience’s feelings and situation. – Repetitive use of “I”, “me”, and “mine” can come across to the audience that the sender is dictatorial, and even passing on unnecessary guilt. – In a construction management office, there are constantly memos, letters, and emails being sent back and forth throughout the employees in the office. Now if I am trying to obtain information or request information from somebody, I know to try and use the “you” attitude to show that I am still concerned about their outcome as well, and not sound like a dictator. 4. H ow to w r ite a pr ofessional memo pr What I Learned: How I Can Apply This In My Career: – When needing to send information to a recipient outside of the company, it is appropriate to use a business letter. When wanting to send information to a recipient within the company, it is appropriate to use a memo format. – Memos are typically set up with a company letterhead at the top, followed by To, From, Date, and Subject. – The subject should be kept short, straight to the point, and capitalized. – Since no signature is required, the sender must initial the bottom – Since I will be working mainly in an office, it is crucial to know how to send information within the company in a professional manner. Knowing how to properly set up a memo will greatly help me to appear more professional and skilled in communication practices. 5. H ow to mak e r outine r equests What I Learned: How I Can Apply This In My Career: – The intentions of the request should be stated at the beginning, but should not be stated in a way that is abrupt of tactless. The request should be precise, tone should be softened and not demanding, and it should be assumed that the audience will comply. – The body of the message should be used for explaining and justifying the request. If possible, it helps to point out how the decision can benefit the audience. – Once again, in my career field I will be coming across many situations where I will be requesting information from subcontractors, the architect or engineer, and the owner of a project. Knowing how to request information the right way without sounding bossy or demanding will be a very beneficial tool. ...
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