Best of Chapter 7 - 2010 - HYBRID

Best of Chapter 7 - 2010 - HYBRID - Chapter 7 Routine...

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Unformatted text preview: Chapter 7 Routine E-Mail Messages Characteristics of Successful E- Mail Messages and Memos Headings: Date, To, From, Subject Single topic Conversational tone Conciseness Graphic highlighting Organization of E-Mail and Memo Subject line Opening Body Closing Subject Line Summarize the main idea. Example : Budget Meeting June 3, 10 a.m. Opening Start directly; restate and amplify the main idea. Indirect (ineffective) opening: This is to inform you that we must complete the annual operating budgets shortly. Over the past two months many supervisors have met to discuss their departmental needs . Direct (effective) opening: All supervisors and coordinators will meet June 3 at 10 a.m. to work out the annual operating budgets for their departments . Body Explain and discuss the topic. Use graphic highlighting to facilitate reading, comprehension, and retention. Consider columns, headings, enumerations, bulleted lists, and so forth. Closing Request action, including an end date. Summarize the message or provide a closing thought. Formatting E-Mail Messages Include a salutation (such as Dear Dawn, Hi Dawn, or Greetings ), or weave the receivers name into the first sentence. Single-space within paragraphs and double-space between paragraphs. Write in complete sentences, and use upper and lowercase letters. Include a signature block, especially for messages to outsiders. Formatting E-Mail Messages Smart E-Mail Practices Get the addresses right....
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Best of Chapter 7 - 2010 - HYBRID - Chapter 7 Routine...

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