MGT302 Exam2 Study Guide

MGT302 Exam2 Study Guide - MGT302 Exam 2 Study Guide...

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MGT302 Exam 2 Study Guide Culture – That complex whole which includes knowledge, belief, art, morals, law, custom, and other capabilities acquired by man as a member of society. A system of values and norms that are shared among a group of people and that when taken together constitute a design for living What you consider appropriate, ethical, etc. for a situation is acquired from the culture they were raised in Iceberg Model of Culture – There are aspects in culture that are readily available or observant by outsiders, but there are also much deeper levels of that culture that are not easily seen/observable Surface characteristics of culture – Very observable characteristics of culture; Ex. food, dress, etc. Unspoken rules – The was culture impacts your behaviour on a daily basis that you don’t stop to think how culture dictates how you are behaving; Ex. eating cheerios and OJ for breakfast is typically American, but we don’t think like that when we choose what to eat Unconscious rules – Deepest level of iceberg model; How culture influences your behaviour and actions without your knowledge at all; Ex. communication styles – what is funny The most significant part of culture exists below the surface; If you want to understand someone’s behaviour, you have to look below the surface to find out why they do certain things Ethnocentrism – Main way of thinking will be influenced by the first/main culture you were raised in as a child. The belief in the superiority of one’s own ethic group or culture (extreme cases) Cross-cultural literacy – Refers to understanding how cultural differences across and within nations can affect the way business is practiced Folkways – The patterns of conventional behaviour in a society that apply to everyday matters; Violating a folkway may cause the person to be laughed at, frowned upon, or scolded, but must likely won’t have permanent harm your relationship with the people you are around Ex. When eating a meal in England, it is considered proper etiquette to hold your fork in your left hand Mores – Express fundamental values of a society and are much more strictly enforced than folkways; Violating a more will offend other and may result in punishment or retribution Ex. A society’s views on marriage, sexuality, nudity, and religious expression Expatriate – Anyone living or working outside of his or her home country When someone is expatriated, their personal life tends to spill over into their work life more so than at home Expatriate Failure – The premature return of an expatriate manager to the home country Culture Shock – All of the rules you instinctively knew from growing up don’t work anymore in the new culture; Learning the rules of the game and finding a sense of ease in the new culture; phases: 1. Honeymoon – Initial excitement about being in a new culture 2. Culture shock – Start to realize differences in culture have become a source of frustration;
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This note was uploaded on 10/22/2010 for the course MGT 302 taught by Professor West during the Spring '10 term at ASU.

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MGT302 Exam2 Study Guide - MGT302 Exam 2 Study Guide...

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