chap002 (1)

chap002 (1) - 1-1Irwin/McGraw-HillFront- and Back-Office...

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Unformatted text preview: 1-1Irwin/McGraw-HillFront- and Back-Office Information Systems•Front-officeinformation systemssupport business functions that extend out to the organization’s customers (or constituents).•Marketing•Sales•Customer management•Back-officeinformation systemssupport internal business operations of an organization, as well as reach out to suppliers (of materials, equipment, supplies, and services). •Human resources•Financial management•Manufacturing•Inventory control1-2Irwin/McGraw-HillA Federation of Information Systems1-3Irwin/McGraw-HillInformation System Applications1-4Irwin/McGraw-HillInformation Systems ArchitectureInformation systems architecture- a unifying framework into which various stakeholders with different perspectives can organize and view the fundamental building blocks of information systems.Focuses for Information Systems•Knowledge — the raw material used to create useful information.•Process — the activities (including management) that carry out the mission of the business.•Communication — how the system interfaces with its users and other information systems.1-5Irwin/McGraw-HillViews of KNOWLEDGE•System owners’ view•Interested not in raw data but in information that adds new business knowledge and information that help managers make intelligent decisions....
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This note was uploaded on 10/22/2010 for the course ISOM 313 taught by Professor Mee during the Fall '10 term at Suffolk.

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chap002 (1) - 1-1Irwin/McGraw-HillFront- and Back-Office...

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