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Unformatted text preview: 2612B TRUXILLO HOUSTON TX 77004 281-889-2046 ZABRINAMAULTSBY@YAHOO.COM Z A B R I N A A . M A U LT S B Y July 7, 2010 Boost Mobile Corporate Office P.O Box 54988 Irvine CA, 92619 Re: Acct. 281-8892046 Dear Mobile Service Provider, On June 1st, I noticed a defect in my Blackberry (Curve) phone, which caused the keyboard to become unresponsive. In response, I called the Customer Service Center at Boost Mobile and spoke with a representative. The representative informed me that my phone was cover under a years warranty. She then proceeded to trouble shoot to see if the phone could be restored. The phone could not be restored because the keyboard would not respond; therefore her attempts to trouble shoot failed. The phone call concluded with your representatives assurance that I would receive a replacement phone within 7-10 business days. After the 7-10 business days expired I called to check the status of the phone and the representative informed me that the phone would not be sent because of inadequate trouble shooting. I told the representative that trouble that the phone would not be sent because of inadequate trouble shooting....
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This note was uploaded on 10/23/2010 for the course BIOL 2308 taught by Professor Boxer during the Spring '10 term at University of Houston - Downtown.
- Spring '10