This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: 2612B TRUXILLO HOUSTON TX 77004 281-889-2046 • [email protected] Z A B R I N A A . M A U LT S B Y July 7, 2010 Boost Mobile Corporate Office P.O Box 54988 Irvine CA, 92619 Re: Acct. 281-8892046 Dear Mobile Service Provider, On June 1st, I noticed a defect in my Blackberry (Curve) phone, which caused the keyboard to become unresponsive. In response, I called the Customer Service Center at Boost Mobile and spoke with a representative. The representative informed me that my phone was cover under a year’s warranty. She then proceeded to trouble shoot to see if the phone could be restored. The phone could not be restored because the keyboard would not respond; therefore her attempts to trouble shoot failed. The phone call concluded with your representative’s assurance that I would receive a replacement phone within 7-10 business days. After the 7-10 business days expired I called to check the status of the phone and the representative informed me that the phone would not be sent because of inadequate trouble shooting. I told the representative that trouble that the phone would not be sent because of inadequate trouble shooting....
View Full Document
- Spring '10
- Genetics, Personal digital assistant, representative