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negative message e-mail - had planned to use my bonus to...

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October 3, 2009 Travel Agent Khole Harris Liberty Travel Hanover, PA 17332 Hello Ms. Khloe Harris, My name is Kimberly Valdez; I called last week to discuss a European vacation for me, my family and friends. You had given me a great deal for the whole group. The deal included flights, 6 nights and 7 days hotel and also includes all meals. Plus if we booked the trip in advance you also would lower our airline fare. We were all so excite that we had gotten such a great deal. I would like to thank you for your time in making and confirming the travel bookings. We had booked the trip to leave Pennsylvania on October 9, 2009 and return back to Pennsylvania on October 16, 2009. But due to some circumstances at work, I was unable to receive my bonus. I
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Unformatted text preview: had planned to use my bonus to pay for the European vacation. I will have to cancel my trip to Europe due to that circumstance. My family, friends and I were really looking forward to be taking this trip to Europe. Hopefully when I plan to take the European vacation the same great deal would be available. I truly apologies for any inconvenience this may have caused you. If there is any cancellation fee please let me know so we can work out some kind of payment. I will be looking forward to my next bonus; so I can re-book the same trip to Europe. So I can make memorable moments with my family and friends. Once again I’m sorry for the inconvenience that I have caused you. Thank you for your time and effort. Kimberly Valdez...
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