IDS390W - CLASS NOTES

IDS390W - CLASS NOTES - 30 August 2010 Business...

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30 August 2010 Business communication is audience centered o Routine business inquiries o Exchange of business information o Persuading someone to a different point of view o Request for information Good news messages begin with a congratulations (Purpose Statement) Bad news messages begin with a buffer (“Thank you for applying”) SAVE DOCUMENTS AS .RTF Place full name and section in email signature 1 September 2010 Direct messages always start with a purpose statement There is no such thing as a 1 sentence paragraph 8 September 2010 NFP Individual Memo Document Design
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