21014 - MULTIMEDIA UMIVERSITY STUDENT ID NO MULTIMEDIA...

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STUDENT ID NO MULTIMEDIA UMIVERSITY MULTIMEDIA UNIVERSITY SECOND TRIMESTER SUPPLEMENTARY EXAMINATION, 2005/2006 SESSION LEI0032/PIE0035 - IELP ADVANCED LEVEL 8 FEBRUARY 2006 2.30 p.m. -4.30 p.m. (2 Hours) INSTRUCTION TO STUDENTS 1. ‘This question paper consists of 13 pages with 4 sections. 2. Answer ALL questions. 3. Answer Section A, R, and C questions 1 -64 in the OMR PAPER. Answer Section C questions 65 -68 and Section D in the ANSWER BOOKLET
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SECTION A: CC)414IL~1_!TICATION SKILLS IlO ICIAHKS~ Question I Instruction: For questions l-10, choose the best function according t’o the underlined statements in the conversation. Situation 1: A bad holida) Travel agent: Customer : Travel agent: : Travel agent: Customer : Travel agent: : Travel agent: : C;ood morning, can 1 help you? -- (ii I’d like to make a complaint about mv holiday -____i in Portu_o,al last week. (‘2) I’m sorry to hear that. What exactlv was the problem? (3) Firsr of’ ail the coach taking us to the hotel broke down and wc’ Jlad IO wait for two hours in the sweltering heat before ;I replacement arrived. Then when we got to the hotel we found our room hadn’t been CltXl1W.i. (XI clear, did you complain to the hotel staff’? 0f.course. but we were told all the chambermaids \\ere of?‘dua~. Oh. I XT. And to cap it all: the food in the hotel restaurant was aw fuI. It \\as so bad we had to eat out all the time despite having paid for meals in the price of our holiday. I dc! apologise. I’d like to offer you a 20% discount on the,_price of one ofour -4utumn breaks as a gesture ofmodwill. (1, 4 ‘V’% discount. vou must be joking. 1 want to see Ihe man;yr. ~---__-- (5-l I. Good morni_nA. can I help vou? A. To decline R. To gree[ (1’. To introduce I>. To welcome ? _,. I’d like to make a comsnt about mv holiday in Portu~~nl !a:it week --~- :I. To express anget 13. To esprcss disappointment (‘. To inform I_). To sugpc>t 3. What exactI\ was the problem? A. To greet I3. To enquire (‘. To decline I). To she\\; C(‘IICL‘Y (‘ontinued. ..
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LElOOX !PIEOl~iS IELP ADVANCED LEVEL S FESRUARY 2006 4. I’d like to offer vou a 20% discount on the price of one of our Autumn breaks as a gesture of goodwil I. A. To show sympathy B. To offer C. To show concern D. To inform 5. A 20% discount. you must be joking. A. To show anger B. To show disappointment C. To show disbelief D. To show sympathy Situation 2: A telephone conversation. Employer: Applicant: Employer: Applicant: Employer: Applicant: Employer: Applicant: Employer: Applicant: Employer: Hello. Forte Marketing. (6) (To introduce’) and I am calling about the advertisement in the Sunday paper for the Customer Service Representative position. Okay, (7) (To instruct) 3 (8) (To enquire) Do you know where Mahkota Parade is at Melaka Raya? Yes, I do. Good, (9) (To inform) When is a good time to come by and who should I ask for? You can come by any time before 5pm today, and ask for me, M S Chin.
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This note was uploaded on 10/25/2010 for the course FOSEE CVL1040 taught by Professor None during the Spring '09 term at Multimedia University, Cyberjaya.

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21014 - MULTIMEDIA UMIVERSITY STUDENT ID NO MULTIMEDIA...

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