CM final report - A REPORT ON CONFLICT MANAGEMENT Submitted...

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A REPORT ON CONFLICT MANAGEMENT Submitted To: Mrs. Lubna Shaiq Group Members Anas Abdul Basit Farooqi Adnan Waheed Khan Muhammad Wasif Qureshi Rehan Zaheer Saeed Adnan Siddiqui
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AKNOWLEDGEMENT We would first like to thank Almighty ALLAH for making it possible to complete this report. We would then thank Mrs. Lubna Shaiq for giving us an opportunity to learn a lot while MANAGERIAL COMMUNICATION course which surely is an increase to our abilities and knowledge. We would also like to thank her for the guidance and help she gave us. 2
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Table of Contents 1. Definition 3 2. Foundations of Conflict: Conflict is foundational 3 3. The ingredients of conflict 3 4. Types of Conflict 4 5. Common Causes of Conflicts 6 6. Conflict Resolution 7 7. What modes do people use to address conflict? 7 8. Conflict Resolution resolving conflict rationally and effectively 10 9. Steps For Conflict Resolution 11 10. Approach Problem-Solving with Flexibility 12 11. Manage Impasse with Calm, Patience, and Respect 12 12. Build an Agreement that Works 13 13. Bibliography 14 3
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Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences. Other causes of conflict include trying to negotiate before the timing is right or before needed information is available. Conflict management is the practice of identifying and handling conflict in a sensible, fair, and efficient manner. Conflict management requires such skills as effective communicating , problem solving, and negotiating with a focus on interests. Foundations of Conflict: Conflict is any situation where people have a difference of values, expectations, opinions, interpretations, needs or wants. We need to recognize that: Conflict is everywhere Conflict is “okay” (i.e., natural and inevitable) Conflict often makes people uncomfortable and defensive Unresolved conflict can do significant relational harm Conflict makes conversation and dialogue difficult There are times when conflict may even be desirable BUT, positive or negative in its effects, conflict is something that needs to be addressed We can limit the opportunity for conflict escalation by engaging each other in an open and respectful way. THE INGRIEDIENTS OF CONFLICT: Needs - Needs are things that are essential to our well-being. Conflicts arise when we ignore others' needs, our own needs or the group's needs. Be careful not to confuse needs with desires (things we would like, but are not essential). Perceptions - People interpret reality differently. They perceive differences in the severity, causes and consequences of problems. Misperceptions or differing perceptions may come from: self-perceptions, others' perceptions, differing perceptions of situations and perceptions of threat. 4
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CM final report - A REPORT ON CONFLICT MANAGEMENT Submitted...

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