Chapter 6a Operations Management

Chapter 6a Operations Management -...

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Chapter 6A Operations Management I. Job Design Decisions A. Job design is the function of specifying the work activities of an  individual or group in an organizational setting.  1. Quality control as part of the workers job 2. Cross training of workers to perform multi skilled jobs 3. Employee involvement and teach approaches to designing and  organizing work 4. “Informating” of ordinary workers through email and the internet,  thereby expanding the nature of their work and their ability to do it.  5. Extensive use of temporary workers 6. Creation of alternative workplaces such as shared offices,  telecommuting and virtual offices to supplement or replace  traditional office settings. 7. Automation of heavy manual work 8. Commitment to providing meaningful and rewarding jobs for all the  employees.  II. Behavioral considerations in job design A. Degree of labor specialization: 1. Specialization of labor is the two-edged sword of job design.  B. Job enrichment: 1. Job enlargement means making the job more appealing to the job  holder a. Horizontal: if the worker performs a greater number or variety of  tasks. Intended to counteract oversimplification and to permit  the worker to perform a “whole unit of work”
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Chapter 6a Operations Management -...

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