Operations management

Operations management - Operations Management Guest speaker...

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11-14-07: Operations Management, Guest speaker What is it and why is it important? “Making the product” o Not sexy o Producing goods and services US lost share in 70s and 80s, needed a new approach Development and administration of activities involved in transforming resources into goods. services, and ideas “core” creation of goods and services Operations includes tangible and intangible products Differences in manufacturing and delivering services o Goods Tangible Uniform process Uniform output Manufactured before purchase Customer not involved Minimal customer contact Output stored Easy to measure productivity/ quality o Services Intangible Customized processes, less efficiency Specialized output Performed after purchase Customer participates High touch Output perishable Hard to measure New strategies needed into new economic environment need to regain comparative advantage for US What kinds of decisions do operations managers make?
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