Chapter 7 study questions

Chapter 7 study questions - Chapter 7 Listening Dan Zhan...

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Chapter 7 – Listening Dan Zhan Tue. 7-9pm 1. List and define the seven types of nonlistening. (1) Pseudolistening – it is an imitation of the real thing – an act put on to fool the speaker. (2)Stage-hogging – it is a “shift-response” – changing the focus of the conversation from the speaker to the narcissist. (3) Selective listening – selective listeners respond only to the parts of your remarks that interest them, rejecting everything else. (4) Insulated listening – insulated listeners are almost the opposite of their selective cousins just described. Instead of looking for specific information, these people avoid it. (5) Defensive Listening – defensive listeners take others’ remarks as personal attacks. (6) Ambushing –ambushers listen carefully to you, but only because they’re collecting information that they’ll use to attack what you say. (7) Insensitive listening – those who use insensitive listening respond to the superficial content in a message but miss the more important emotional
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Chapter 7 study questions - Chapter 7 Listening Dan Zhan...

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