Journal of Management Information Systems /
Spring 2010, Vol. 26, No. 4, pp. 119–143.
© 2010 M.E. Sharpe, Inc.
0742–1222 / 2010 $9.50 + 0.00.
Coordination Strategies in an SaaS
HALUK DEMIRKAN, HSING KENNETH CHENG, AND
A L U K
E M I R K A N
is a Clinical Associate Professor of Information Systems and a Re-
search Faculty member of the Center for Services Leadership at the W.P. Carey School
of Business at Arizona State University. He has a Ph.D. in Information Systems and
Operations Management from the University of Florida. His research in service sci-
ence and service-oriented management and technology solutions has included recent
industry-sponsored research projects with American Express, Intel, IBM, MicroStrat-
egy, and Teradata. His research appears in a number of journals, including
the AIS, European Journal of Operational Research, IEEE Transactions on Systems,
Man, and Cybernetics, Electronic Commerce Research and Applications, Information
Systems Frontiers, Communications of the ACM, Information Systems and E‑Business
Management, International Journal of Services Science,
and other leading journals.
He has 15 years of consulting experience in the areas of service-oriented solutions,
information supply chain, business intelligence, and strategic business engineering
with Fortune 100 companies. He is the recent recipient of the IBM Faculty Award for
a research project titled “Design Science for Self-Service Systems.”
S I N G
E N N E T H
H E N G
is an Associate Professor of Information Systems and Walter
J. Matherly Professor in the Department of Information Systems and Operations
Management of Warrington College of Business Administration, the University of
Florida, Gainesville. He received his Ph.D. in Computers and Information Systems
from the William E. Simon Graduate School of Business Administration, University of
Rochester, in 1992. Prior to joining the University of Florida, he served on the faculty
at The College of William and Mary from 1992 to 1998. His research interests focus on
modeling the impact of Internet technology on software development and marketing
and on the national debate on Net neutrality. Dr. Cheng has coedited several special
issues in various information systems journals. He has served on the program com-
mittee of many information systems conferences and workshops and was the program
cochair for the 2003 Workshop on E-Business.
U B H A J Y O T I
A N D Y O P A D H Y A Y
is an Assistant Professor in the Department of Informa-
tion Systems and Operations Management at the University of Florida, Gainesville.
He received his Ph.D. in MIS from Purdue University in 2002. His work has been
published in several journals in the area of information systems and operations man-
agement. His current research interests include economics of information systems
and information systems policy issues, especially in the area of Net neutrality and