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BTO/MC CONCEPTS FOR MOC (Microsoft Operations Center) 1. AGILITY Online Services are only as agile as the platform they run on. MOC is a critical layer of the service platform and is positioned to enable the business agility needed to compete in the market. The velocity of the services (in terms of innovation, market share, and customer satisfaction) provided to customers is impacted by the pace of change the organization can adapt. Agility of the organization is critical in impacting short duration of service outages (Crisis Management), and the overall customer experience with the services supported. 2. CLASSIC LEAN PRODUCTION Through a combination of targeted information technology investments and reduction and elimination of waste and non-value added activities, holistic portfolio management, and a culture of driving productivity through quality and process engineering, the MOC can provide cost effective solutions for the desired scale of operations. An enterprise
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This note was uploaded on 10/30/2010 for the course ACCOUNTING EM362 taught by Professor during the Spring '10 term at Seattle Pacific.

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