Voice of the Customer Graded Quiz.docx - Voice of the...

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Voice of the Customer Graded Quiz TOTAL POINTS 10 1.Question 1 External customers are members of the organization False True
1 point 2.Question 2 The steps for developing CTS’s include all except
1 point 3.Question 3 A QFD is a comparative assessment of the What’s and Who’s
4.Question 4 Which is certainly true about Critical to Satisfactions (CTS’s)?
1 point

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