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Unformatted text preview: 3. Know when and how to disagree iii. Care about people by finding out what they think iv. Care about people by responding to their need to feel valued in the family and at work v. Reward good behavior and recognize accomplishments help build self-esteem vi. Call people by their name vii. Smile! viii. Show genuine interest by being a good listener ix. Avoid being confrontational x. Be appreciative, say thanks, write notes xi. Make decisive decisions and assume responsibility xii. Be creative Harry Chapin (Cornellian, Folk Singer, Flowers are Red) xiii. Overcome shyness 1. Are we strangers? a....
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