Chapter 1 - 1 Process Redesign: The Implementation Guide...

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1 Process Redesign: The Implementation Guide for Managers Arthur R. Tenner Irving J. DeToro
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2 Cultural Requirements Chapter 1: Quick Reference Guide to Process Redesign
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3 Reengineering he fundamental rethinking of business processes to achieve dramatic improvements in critical measures of performance
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4 Finding Opportunity Using BPR A company can improve the way it travels the road by moving from foot to horse and then horse to car BPR looks at taking a different path, such as an airplane which ignore the road completely
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5 Reengineering Requirements 1.Supportive Culture 2.Good Planning Capabilities 3.Sufficient Skills in Systematic Improvement
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6 Culture Conducive to Change Focuses on Business Need of Customers Understands Needs Anticipates Requirements Responds to Demands Produces Products and Services Efficiently
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7 Culture Conducive to Change Leadership Strives for World-Class Excellence Willing to Experiment Vision Articulated Inspiring Compelling Ambitious Process Oriented Process Accountability
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8 Culture Conducive to Change Goals and Objectives SMART Meaningful Clear Mission
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Chapter 1 - 1 Process Redesign: The Implementation Guide...

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