Chapter 4 - 1 Cultural Requirements Chapter 4:...

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1 Cultural Requirements Chapter 4: Organizational Assessment
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2 Malcolm Baldrige National Quality Award ecognizes companies that have made substantial progress and achieved a high degree of excellence in improving quality and productivity anaged by the National Institute of Standards and Technology (NIST)
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3 MBNQA Benefits A realistic assessment by an external examiner An accelerated pace for performance improvement New ways to evaluate interactions with suppliers, customers, partners, and competitors Means of integrating and aligning disparate activities into a focus on achieving organization goals An understanding of when and which improvement tool is most appropriate A scoring system that provides a clear means of distinguishing between typical and world-class performance Enhanced opportunities to network and learn from others
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4 MBNQA Scoring Criteria Approach – Must be fact based Deployment – Emphasis is on eliminating gaps between plans and implementation Results – Current performance levels are compared to benchmarks or other relative measures
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5 MBNQA Performance Categories
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6 LEADERSHIP (90 points) Senior Executive Leadership The setting by leaders of the values and high expectations for the organization The ability of those in senior management to evaluate and improve the organization's business management system, including their own individual leadership skills
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7 LEADERSHIP (90 points) Leadership Systems How the organization ' s values and expectations are integrated into the business management system Including the roles and responsibilities of all managers How these expectations are communicated and reinforced throughout the organization How financial and nonfinancial performance a reviewed How these measures relate to stakeholder’s interests How this information is used to create improvement actions
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8 LEADERSHIP (90 points)
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Chapter 4 - 1 Cultural Requirements Chapter 4:...

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