Chapter 6 - Long term goals generate short term objectives...

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1 Identify Core Processes Chapter 6
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2 Core processes Essential to the organization’s success Other Names Key Macro Systems-level Level 1
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3 Why identify core processes Usually strategic to attaining the organization’s mission and vision Can clarify inefficiencies Can be used to redeploy improvement efforts and resources from less important processes Redeploy improvement teams
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4 Core processes and functional barriers Traditional Organizations appoint a process champion Process champion appoints a process owner
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5 The Functional Organization The Functional Organization     Figure 4.2
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6 Hybrid
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7 Core process identification Company goals Link all process to company goals
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Unformatted text preview: Long term goals generate short term objectives 8 Core Process Linkage Diagram 6.1 9 Core process selection matrix 10 Attributes of core processes Strategic Importance Customer Impact Cross-functional Classification Factors Size Importance Jurisdiction 11 12 Core Process Examples Xerox Market to collection Integrated supply chain Time to market Customer service Corporate governance Infrastructure G. E. Advanced technology Offering development Go-to-market Order-to-remittance Service delivery Support 13 14...
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Chapter 6 - Long term goals generate short term objectives...

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