MGT 3304 Day 23_S2009 Managing Information_v1

MGT 3304 Day 23_S2009 Managing Information_v1 - Information...

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1 Information Systems Information Systems How Do We Use Them to Make Organizations More Profitable?
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Information Systems Examples Information Systems Examples Finance and Accounting Systems Integrated Manufacturing (MRP) Human Resource Information System (HRIS) Salesforce Management Knowledge Management Customer Relationship Management (CRM)
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Four Avenues to Influence Four Avenues to Influence Organizational Profitability Organizational Profitability Engage in new value added activities that were not done previously. Redesign our current processes to do what we currently do more efficiently. Do what we currently do in the same way we do it, only more efficiently. Avoid the negative effects of non-compliant and counterproductive behavior.
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Information Systems Benefits Information Systems Benefits Digital storage of information Integrated systems Self service Automated Work flow Analytics Outsourcing
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CRM Best Practices CRM Best Practices Oracle CRM on Demand CRM on Demand 2 Oracle CRM Self-Service
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6 Information System Trends Information System Trends People Hardware Software Networking and Connectivity
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7 People People Components Specialists: systems analysts, software developers, system operators End users—anyone who uses information systems Key Trends Majority of homes now have computers
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MGT 3304 Day 23_S2009 Managing Information_v1 - Information...

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