LTAWeek5Final[1] - Global Communications Benchmarking 1...

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Global Communications Benchmarking 1 Running head: GLOBAL COMMUNICATIONS BENCHMARKING Global Communications Benchmarking Hope Askew, Dawn Cooper, Alicia Dudley and Charles M Mobley Foundations of Problem-Based Learning Paul Keefer University of Phoenix
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Introduction Success can be determined by an organizations profit share, employee relations, and consumer relations. In order for an organization to be successful key concepts of business practices must be already established within the organization or must be implemented in order for the organization to continue to have an increase in profit shares, good employee relations, and the support of the consumer. The ability to make correct decisions, and to stay competitive an organization is continual upon an organizations benchmarking abilities, decision-making processes, communication processes, and the route an organization confronts and problem solves around ethical dilemmas. Without these abilities an organization will not be successful. Delta Airlines, Domino’s Pizza, Dunkin Doughnuts, Fannie Mae, IBM, The Ford Motor Company, and Wal-Mart are successful organizations; however, each of these organizations have experienced profit loss, lack of consumer interest, ethical dilemmas, and communication problems. The organizations have also overcome these problems and implemented techniques, tools, policies, and procedures to combat the reoccurrence of the problems in the future. Key Concepts: Global Communications Benchmarking Companies have recognized the importance of improving business through people. Businesses want to gain competitive advantages over other companies in the industry. Many companies have made good and bad decisions throughout the years and through the processes of decision-making have found many methods to improve the businesses. Companies have used key course concepts to improve the companies such as decision-making, benchmarking, organizational communication/behavior, and conflicts and negotiations. Organizations such as Fannie Mae, Nike, Dunkin Donuts, IBM, Dominos, Wal-Mart, Delta Airlines, and Ford Motor
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Company has used these key concepts to help the companies to expand nationwide and also to be recognized in the industries. Organizations face many problems throughout the years. Companies throughout the decision making process has to identify the problems, come up with alternatives, evaluate alternatives, and make a choice that will benefit the company, implement the decision, and evaluate the decision. For example: Fannie Mae, Ford Motor Company, Dunkin Donut’s, and Nike have made decisions based on financial or a moral situation. Bate and Smell state that “individual decision maker experience fail because psychological conflict when several options are attractive, or when none of the options is attractive” (Bate & Smell, 2004). Fannie Mae, Nike, and Ford Motor Company encountered ethical decisions based on the production and operating procedures of the organization that affected the organizations profits. These
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This note was uploaded on 11/06/2010 for the course MMPBL500 MMAA0SXP06 taught by Professor Paulkeefer during the Spring '10 term at University of Phoenix.

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LTAWeek5Final[1] - Global Communications Benchmarking 1...

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