im_chapter8_2008 - Turban 2008 Instructor's Manual Chapter...

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Turban 2008 Instructor’s Manual Chapter 8 Innovative EC Systems: From E-Government and E-Learning to Consumer-to-Consumer Commerce Learning Objectives Upon completion of this chapter, you will be able to: 1. Describe various e-government initiatives. 2. Describe e-learning, virtual universities, and e-training. 3. Describe online publishing and e-books. 4. Discuss wikis and blogging. 5. Describe knowledge management and dissemination as an e-business. 6. Describe C2C activities. 7. Describe peer-to-peer networks and applications. Content E-Learning at Cisco Systems 8.1 E-Government: An Overview 8.2 Implementing E-Government 8.3 E-Learning 8.4 Online Publishing and E-Books 8.5 Blogs and Wikis 8.6 Knowledge Management and E-Commerce 8.7 Customers-to-Customer E-Commerce 8.8 Peer-to-Peer Networks and Applications Managerial Issues Real-World Case: E-Government Initiatives in Hong Kong Answers to Pause/Break Section Review Questions Section 8.1 Review Questions 1. Define e-government. E-government is the use of IT and e-commerce to provide access to government information and delivery of public services to citizens and business partners. 2. What are the four major categories of e-government services? The four categories are: government-to-citizens, government-to-business, government-to- government and government-to-employees. 3. Describe G2C.
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Chapter 8 The government-to-citizens model includes all interactions between a government and its citizens. This model is meant to increase efficiencies and create greater transparency to citizens. 4. Describe how EBT works. The EBT system allows the government to electronically transfer benefits to citizen's smart cards instead of sending checks or other vouchers. 5. Describe the two main areas of G2B activities. The two main areas of government–to-business activities include electronic procurement where the government purchases goods from the private sector, and electronic auctions where the government electronically auctions surplus goods to businesses. 6. Describe internal efficiency e-government activities. These activities are meant to increase operation efficiencies though the use of IT systems and processes. Section 8.2 Review Questions 1. List and briefly describe the six stages of e-government development. The six stages of e-government development are: information publishing/dissemination, official two-way transactions, multipurpose portals, portal personalization, clustering of common services, and full integration and enterprise transformation. 2. Describe some e-government implementation issues. Some of the issues involved with the implementation of e-government include the speed of transformation, the implementation of G2B implementation and security issues.
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This note was uploaded on 11/05/2010 for the course FCBA MBA608 taught by Professor Dr. during the Spring '10 term at Baptist College of Health Sciences.

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im_chapter8_2008 - Turban 2008 Instructor's Manual Chapter...

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