Assignment 2 Quality at Global Green Books March 2020 commented.docx

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Mini-Case Study: Quality Management at Global Green Books Publishing 15% Group Assignment: Due by email Due Wednesday April 15 th by 3:30pm Midnight **I will post this document, and recording, right after the lecture is over If you have specific questions, send me an email- I can check via email or go on Zoom with you I am not going on Zoom at 10pm! Reach me this afternoon/early evening Email Submission- only one group member needs to email Reply to the email sent out last night Include all Group Members Names and Student Numbers on the Academic Integrity Form /26 Grades Global Green Books Publishing is a growing eBook business, satisfying demand for customized eBooks for the college market. It is currently producing a batch of 200 eBooks for the PMPD department at Cambrian College. You are the Project Manager who has taken over the management of Global Green Books Publishing. There are numerous issues with the quality of the eBooks that have been released to professors and colleges to date. As the number of complaints are rising, so is the urgency to create a work culture that values quality standards. Quality work culture- if you have a good work culture, people want to be there, they feel involved, they want to do well Total Quality management- may want to look up (TQM), Six Sigma, Plan Do Check Act -Does everyone at GGB know what quality standards are -Know what their role is to maintain and improve quality -understand the importance of quality and how their job directly it affects -high personal standards Tied quality standards to our bonuses More projects got accepted on the first round= sign of a successful project Cost of nonconformance- fixing defects from the failed formal acceptance round Focus on acceptance criteria throughout the whole project lifecycle and have a checklist that references the acceptance criteria The process at the current time is as follows:
Each eBook is customized to meet the needs that a college professor has for his or her respective course or program. The professor chooses the content for the E-book and sends all the electronic documents to Global Green Books in one compressed file. Global Green Books is responsible for the consolidation and publication of the document, and the successful and electronic distribution to the customers. The customers and end users expect a high-quality document that is pleasing to the eye. The format of all the consolidated documents must be consistent. Text must be a consistent size, and the chapters need to be clearly divided. All references to outside material must be referenced in APA Format. The professors expect the eBooks to come back exactly how they imagined them- a high- quality product that contains the exact information that they supplied to Global Green Books.

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