pwc.com.au Evaluation of three Better Skills Best Care pilot projects Department of Health Victoria November 2011
Department of Health Victoria PwC i Contents Executive summary 1 1 Background 9 2 Project method 10 3 Bendigo Health – Health Service Assistant 15 4 Austin Health – Health Assistant (Nursing) 35 5 Lorne Community Hospital – Nurse X-ray project 55 6 Lessons learned 79 Appendix A Data sources 85 Appendix B Consultation list 87 Appendix C Austin Nursing Consultations 89 The information, statements, statistics and commentary contained in this report have been prepared by PwC from material provided by the pilot sites and stakeholders interviewed between April and July 2011. PwC may at its absolute discretion, but without being under any obligation to do so, update, amend or supplement this document. PwC does not express an opinion as to the accuracy or completeness of the information provided, the assumptions made by the parties that provided the information or any conclusion by those parties. PwC disclaims any liability arising from actions taken in response to this report. PwC disclaims any liability for any investment or strategic decisions made as a consequence of information contained in this report. PwC, it’s employees and any persons associated with the preparation of the enclosed documents are in no way responsible for any errors or omissions in the enclosed document resulting from any inaccuracy, mis- description or incompleteness or the information provided or from assumptions made or opinions reached by the parties that provided information.
Department of Health Victoria PwC 1 Executive summary Background and objectives of the evaluation The Victorian workforce reform approach is designed to address health workforce supply and distribution by identifying, supporting and trialling ways to improve the utilisation of the workforce through workforce redesign and reform. From 2005-2011, Victoria's Better Skills Best Care (BSBC) strategy explored and trialled innovations that sought to improve workforce capacity and utilisation and the sustainability of service delivery while maintaining and improving quality of outcomes, efficiency and worker satisfaction. BSBC’s key objective was to ensure that the right people with the right skills are in the right place at the right time to deliver quality care to patients . Two areas of particular interest to the department over the course of BSBC have been models that utilise extended skills in nursing and allied health as well as building an assistant workforce. A key program of work under BSBC has been the Workforce Innovation Grant Program (WIGP). In 2008-09, the WIGP funded 22 innovative pilot and research projects in locations across Victoria. The projects were selected to test innovation at the local level but also had state wide applicability.
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