12 Communication - STEPS TO EFFECTIVE COMMUNICATION 1.) BE...

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Unformatted text preview: STEPS TO EFFECTIVE COMMUNICATION 1.) BE A GOOD LISTENER!!!!!!! 2.) THINK ABOUT WHAT YOU WANT TO SAY 3.) ESTABLISH YOUR "FRAME"-Time, place, interruptions, etc. 4.) WHEN IT'S ABOUT SOMETHING IMPORTANT, LIMIT YOUR TOPICS 5.) BE HONEST:-What are your motives?-What do you want to achieve?-What result are you aiming for?-What are your feelings? 6.) USE "I" MESSAGES "When you __( data: something observable )______, I think___________, and that makes me feel________." From the cognitive-behavioral model that suggests we observe DATA, then we INTERPRET the data, and our feelings are based upon that INTERPRETATION, rather than directly dependent upon what we have observed. 7.) USE OPEN-ENDED QUESTIONS: "Can you think of how we could make this work better?" 8.) CHECK IN FREQUENTLY: "Does this make sense?" "What did you hear me say?" "Am I seeing this accurately?" 9.) REMAIN NON-DEFENSIVE Probably the hardest step after being a good listener 10.) DON'T TRY TO FIX YOUR PARTNER'S FEELINGS 11.) GIVE UP BEING RIGHT AS A GOAL LISTENING From McKay et al, "Listening" "Bridges, Not Walls" Ch.6 REAL listening depends in part on intentions : 1. Understand someone 2. Enjoy someone 3. Learn something 4. Give help or solace Needs we meet by PSEUDO-LISTENING:...
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This note was uploaded on 11/08/2010 for the course EDP 363 taught by Professor Brownstein during the Spring '08 term at University of Texas at Austin.

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12 Communication - STEPS TO EFFECTIVE COMMUNICATION 1.) BE...

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