Test 1 cmst - Copy

Test 1 cmst - Copy - 1/14/09 What is communication?...

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1/14/09 What is communication? Encoding: how a person in their brain decides they are going to say it. Decoding: how a receiver breaks it down to understand it “Messiness” of communication process 1. Inadequate information 2. Information overload 3. Poor timing- not getting information soon enough 4. Lack of feedback 5. Problems with “channels” External factors like family effects the way you see communication Multiple audiences/public 1/16/09 Source not always 1 person Group or statements or actions What is an organization? Miller’s 5 features of Organization Sourc Messag Channe Receive Encodi Decoding Feedback External Noise Internal Noise
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1. Social Collectivity -LSU, Sorority, CC’s 2. Goal Oriented -Profits, productivity, Savvy -Non Profit=Mission Statement 3. Coordinated Activities -Communication needed! Same schedule 4. Structure -Chart, Plan, Work Division -formal or informal 5. Environmental embeddedness -How embedded organization is within a larger context -the more circles in the organization, the greater the organization According to Miller, an Organization is anything that meets the 5 features above Miller’s 5 features of an organization Inclusive Comprehensive Features of Contemporary Organization Complex Speed New Challenges Globalization Terrorism Climate Change Defining Organizational Communication: W. Charles Redding-Purdue O.C. could change Companies should have really high ethical standards Interpersonal Communication, Rhetoric, Management, Psychology, Sociology Early Views of O.C. O.C. involves information transfer Communication is the pipeline through which information flows from one person to another Information overload, distortion
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Meaning lies with source/sender O.C. is a transactional process: people are senders/receiver simultaneously O.C. is… “The processing and interpreting of messages, information, meaning and symbolic activity within and between organizations.” (Putnam, 1983) Process (Making Sense) Meanings are in people Ex : Slogans translated/interpreted as different meanings Rhetorical Invention (creation) Messages (actions) Reception (stakeholders) Watched… What is/are its messages? Customers, employees, doctors, nurses
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This note was uploaded on 11/08/2010 for the course PSYC 4070 taught by Professor Rosenthal during the Spring '10 term at LSU.

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Test 1 cmst - Copy - 1/14/09 What is communication?...

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