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test 1 study guide - Copy

test 1 study guide - Copy - 1 1 Definition of...

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1 1. Definition of Organization: -5 Critical Features: 1. Social collectivity 2. Organizational and individual goals 3. Coordinating activity 4. Organizational structure 5. Embedding of the organization within an environment of other organizations 2. Organization Communication: -“The processing and interpreting of messages, information, meaning and symbolic activity within and between organizations. 3. What is Organizational Communication? -Globalization: as transportation and telecommunication systems improve, our world becomes ever more connected, both on a personal and an organizational level. -Outsourcing: businesses move manufacturing and service centers to countries where labor is cheap. -Terrorism: not a particular ideology, but a set of strategies that involves the use of unpredictable violence against individuals and thus creates ongoing fear and suspicion among large groups of people. Organizational communication scholars revolve around how to develop communication systems to enhance border security, improve tracking of possible terrorist activities, and develop the ability of first-response organizations to act quickly and appropriately. -Climate Change: recent changes in our climate—caused by global warming—can be attributed to the activities of individuals and organizations. -Changing Demographics : statistical descriptions of characteristics of a population. These describe who we are in the most basic of terms, and thus can have a foundational impact on how we communicate with each other, how we organize, how we address critical problems in our social world and even what those problems are in a given time and place. -Complicating our thinking about Organizations: -Service Organizations: For-Profit & Non-Profit -Nongovernmental Organizations (NGOs) -Cooperatives (Co-op)
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2 -Virtual Organizations -Social Organizations -Complicating our thinking about Communication: -intricate networks through which computers link us to others -creation of meaning systems in families and cultures -understanding a market segment to enhance persuasion and increase sales -multiple ways information must flow to provide aid when natural disaster strikes -framing information about a possible threat -coming to an understanding within a community about issues that both unite and divide -Approaches to the Concept of Communication: -Rhetorical—the practical art of discourse—considering the communication strategies of organizational leaders during times of crisis -Semiotic—Intersubjective mediation by signs—studying ways that organizations create and sustain identity through corporate symbolism -Phenomenological—experience of otherness; dialogue—using dialogue to mediate conflict between two employees -Cybernetic—information processing—finding optimal ways to set up communication network system for employees who telecommute -Sociopsychological—expression, interaction, and influence—using knowledge about personality and interaction style to improve conflict management programs
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