's_Notes)[1]-1-1.doc

's_Notes[1-1-1 - Chapter 1 Terms 20:09:17 Organizational Behavior The Field of study that investigates the impact that individuals groups and

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Chapter 1 - Terms 10/11/2010 20:09:17 Organizational Behavior The Field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Intuition A gut feeling not necessarily supported by research Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another. Sociology The study of people in relation to their social environment and culture Anthropology The study of societies to learn about human beings and their activities Contingency variables Situational factors: variables that moderate the relationship between two or more other variables Workforce diversity The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diversity groups. Empowering employees Putting employees in charge of what they do
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Ethical dilemmas Situations in which individuals are required to define right and wrong conduct Model An abstraction of reality. A simplified representation of some real-world phenomenon Dependent variable A response that is affected by an independent variable Productivity 1. A performance measure that includes effectiveness and efficiency Effectiveness: Achievement of goals Efficiency: The Ratio of effective output to the input required to achieve it Effectiveness 1. Achievement of goals Efficiency 1. The ratio of effective output to the input required to achieve it Absenteeism 1. The failure to report to work Turnover 1. The voluntary and involuntary permanent withdrawal from an organization Deviant workplace behavior 1. Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well-being of the organization or its members
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Organizational Citizenship Behavior 1. Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization Job satisfaction 1. A positive feeling about one’s job resulting from an evaluation of its characteristics Independent Variable The presumed cause of some change in the dependent variable Individual-level Variables 1. Varying levels of variability in a persons response to challenges and behaviors, discussed later in the book Group-level Variables 1. Total of the individual level variables Organization Systems Level Variables 1. Addition of a formal structure to all lower level variables
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This note was uploaded on 11/10/2010 for the course BADM 66 taught by Professor Bailey during the Spring '08 term at GWU.

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's_Notes[1-1-1 - Chapter 1 Terms 20:09:17 Organizational Behavior The Field of study that investigates the impact that individuals groups and

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