Chapter 18 Outline

Chapter 18 Outline - Chapter 18: Teamwork I. Teams at Work...

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Chapter 18: Teamwork I. Teams at Work o What is a Team? A team is a unit of two or more people who interact and coordinate their work to accomplish a specific goal. See exhibit 13.1 on page 595. o Model of Work Team Effectiveness See exhibit 13.2 on page 595. II. Types of Teams o Formal Teams Formal teams are teams created by the organization as part of the formal organization structure. Formal teams can be vertical, horizontal, or special-purpose. I.e. engineering team, supervisor team. See exhibit 13.3 on page 596. A vertical team is a formal team composed of a manager and his or her subordinates in the organization’s formal chain of command. A horizontal team is a formal team composed of employees from about the same hierarchical level but from different areas of expertise. A committee is a long-lasting, sometimes permanent team in the organization structure created to deal with tasks that recur regularly. A special-purpose team is a team created outside the formal organization to undertake a project of special importance or creativity. I.e. a special-purpose team of members from many departments developed the IBM ThinkPad. o Self-Directed Teams A problem-solving team is a team of typically 5-12 hourly employees from the same department who meet to discuss ways of improving quality, efficiency, and the work environment. A self-directed team is a team consisting of 5-20 multi skilled workers who rotate jobs to produce an entire product or service, often supervised by an elected member. o
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Chapter 18 Outline - Chapter 18: Teamwork I. Teams at Work...

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