Anderson Ch 14 Conflict Resolution - Nursing Leadership,...

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Nursing Leadership, Management, and Professional Practice for the LPN/LVN Copyright © 2009. F.A. Davis Company Chapter 14 Welcome to Conflict
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Copyright © 2009. F.A. Davis Company Nursing Leadership, Management, and Professional Practice for the LPN/LVN Conflict Present in all aspects of life Brings about awareness of needs Presence does not mean a negative situation exists Must be managed Working with conflict is not an automatic skill Welcome to Conflict
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Copyright © 2009. F.A. Davis Company Nursing Leadership, Management, and Professional Practice for the LPN/LVN Three Categories of Conflict Competitive or opposing actions of incompatibles Common for most people Can exist between individuals or groups Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands Often occurs related to distribution of scarce resources Hostile encounter or collision Passive–aggressive or aggressive behavior is displayed Welcome to Conflict
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This note was uploaded on 11/10/2010 for the course PRACTICAL NUPN 132 taught by Professor Ljnelson during the Spring '10 term at Kansas City Kansas Community College.

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Anderson Ch 14 Conflict Resolution - Nursing Leadership,...

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