Anderson Ch 10 Communication - Nursing Leadership...

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Nursing Leadership, Management, and Professional Practice for the LPN/LVN Copyright © 2009. F.A. Davis Company Chapter 10 Communication Skills in Leadership and Management
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Copyright © 2009. F.A. Davis Company Nursing Leadership, Management, and Professional Practice for the LPN/LVN Communication Skills in Leadership and Management Clinical Communication Listen Appropriate questions Friendly conversation Peace and power Think before speaking Quiet and gentle Respectful Correct information Feedback
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Copyright © 2009. F.A. Davis Company Nursing Leadership, Management, and Professional Practice for the LPN/LVN Therapeutic Communication Necessary for a nurse to communicate with patients In a clinical setting nurses spend 85% of time using therapeutic communication Successful Communication Has a goal Communicating successfully is a commitment to caring behavior Communication Skills in Leadership and Management
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Copyright © 2009. F.A. Davis Company
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