wk4.JetBlue - Another issue would be to upgrade all...

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Problems at JetBlue 1 Running head: Problems at JetBlue Problems at JetBlue Axia College
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Problems at JetBlue 2 The problems at JetBlue could have been prevented if management had taken the time to correct their information systems. In regards to the issue with tracking bags, that should have been a system in place from day one. Without a tracking system, there is no way of tracking where a bag is or whether it was picked up by its owner. If I was an owner or manager within JetBlue, I would have ensured that there is a system that would track the baggage of my customers. Another solution to this chaos would have been to cross train every employee throughout JetBlue. Cross training employees would be a benefit for the company along with an alert roster for all employees with their contact numbers and home addresses.
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Unformatted text preview: Another issue would be to upgrade all information systems, applications, and expand data warehouse. With these changes customers can make, cancel, and rebook their reservations and eliminate the phone traffic with agents. Its a great advantage of having agents work from home, but there is the risk of security breaches since it is based from their home. That is a serious issue that needs to be address, in the event of a security breach; customers personal data and payment info is at risk. Problems at JetBlue 3 References American Psychological Association. (2001). Publication manual of the American Psychological Association (5th ed.). Washington, DC: Author. Holybee, W. (2008, March 15). Retrieved March 15, 2008, from mailto://warren@holybee.net...
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This note was uploaded on 11/14/2010 for the course IT 205 IT 205 taught by Professor Taylor during the Spring '09 term at University of Phoenix.

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wk4.JetBlue - Another issue would be to upgrade all...

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