This preview shows pages 1–3. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Another issue would be to upgrade all information systems, applications, and expand data warehouse. With these changes customers can make, cancel, and rebook their reservations and eliminate the phone traffic with agents. Its a great advantage of having agents work from home, but there is the risk of security breaches since it is based from their home. That is a serious issue that needs to be address, in the event of a security breach; customers personal data and payment info is at risk. Problems at JetBlue 3 References American Psychological Association. (2001). Publication manual of the American Psychological Association (5th ed.). Washington, DC: Author. Holybee, W. (2008, March 15). Retrieved March 15, 2008, from mailto://firstname.lastname@example.org...
View Full Document
This note was uploaded on 11/14/2010 for the course IT 205 IT 205 taught by Professor Taylor during the Spring '09 term at University of Phoenix.
- Spring '09