Comm107- chapter 3 outline

Comm107- chapter 3 outline - CHAPTER 3 Nonverbal...

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CHAPTER 3 Nonverbal Communication Nonverbal communication is composed of “all those messages that people exchange beyond the words themselves” such as body talk. Nonverbal acts have 3 key characteristics: They are sensitive to the relationship between the sender and the receiver They have meaning based on their context They are part of verbal communication Neurolingusitic programming is the theory that indicates that many nonverbal actions are inborn; part of the neurological system A cluster is the grouping of factors such as gestures, posture, eye contact, clothing style and movement to convey a message nonverbally. Congruency is the relationship between present and past patterns of behavior, examined in order to ascertain whether a person’s present verbal and nonverbal patterns are parallel to his or her past patterns. Innate Neurological Programs are those automatic nonverbal reactions to stimuli with which we are born. The automatic reactions are reflexive because of neurological drives. Reflective Actions- Nonverbal s that mirror the society from which they were learned An Action Chain is a behavioral sequence with two or more participating organisms, in which there are standard steps for reaching a goal. If an individual leaves out a step, the chain gets broken, and you have to start all over again In all forms of communication, an understanding of the receiver is necessary* A substituting relationship is when you substitute a nonverbal message for a verbal one- like when you nod your head “yes” instead of stating the word. A complementing relationship is one in which a nonverbal message accompanies a verbal message and adds dimension to communication. A conflicting relationship is the relationship of verbal and nonverbal communication in which the verbal message and nonverbal message are in contrast, such as when a child says, “I didn’t steal the cookies” when looking at the floor and squirming. In an accenting relationship, the nonverbal message stresses the verbal one, for example, when you’re
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This note was uploaded on 11/15/2010 for the course COMM 107 taught by Professor Gardner during the Fall '08 term at Maryland.

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Comm107- chapter 3 outline - CHAPTER 3 Nonverbal...

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