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Operations Management � BUS515 006016

Operations Management � BUS515 006016 - Operations...

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Operations Management – BUS515 006016 Case Discussion - Hightone Electronics, Inc. - Chapter 1 1. From an operations point of view, the pros for Hightone Electronics, Inc.  moving toward web-based purchasing, is first and foremost the competitive  advantage, and the convenience offered to the customers, not to mention the  faster delivery time.  The cons consist of mailing out catalogs and the cost  associated with the postage.  The product demand will increase shipping which  will increase expenses due to the need of more employees, and more storage for  the products.  HEI will certainly begin to see their sales increase as long as  customer service remains a priority for them.   2. George will have to address the strategic and the tactical operations-related  decisions associated with the new service the organization is moving towards  with the board.  Some general decisions to be discussed would be Supply chain 
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