WEEK 10 GNB ASSIGNED PROBLEM SOLUTIONS BUAD 250B – FALL 2009 CLS DATES [M-W] DATES [T-Th] TOPICS READINGS ASSIGNMENTS [TO BE COMPLETED BY DATE ASSIGNED] 18 Oct 26 Oct 27 Balanced Scorecard Profit Planning Ch. 9 PR: 12-11, 22 In-class: 12-26 Intro: Ch. 9 (Ex. 9-2) OUT: Team Assignment II 19 Oct 28 Oct 29 Profit Planning Ch. 9 BE: 9-3, 4, 5, 6, 7, 8, 9 PR: 9-17, 18 In-class: 9-19, 20 Exercise 12-111. Students’ answers may differ in some details from this solution. Revenue per employee + Sales Profit margin Financial Ratio of billable hours to total hours Average number of errors per tax return Average time needed to prepare a return Percentage of job offers accepted Employee morale Amount of compensation paid above industry average Average number of years to be promoted Customer Internal Business Processes Learning And Growth + + + – + + + – – + Customer satisfaction with effectiveness + Customer satisfaction with efficiency + + Number of new customers acquired Customer satisfaction with service quality GNB Problem Solutions – Week-by-Week page 1 of 15
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