Applied_Research_Paper_Example_1_-_Web_Portal[2]

Applied_Research_Paper_Example_1_-_Web_Portal[2] - . . . ....

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. . . . . . . Web Portal Strategy and Proposal Company X International’s Best Opportunity for Improving Operational Efficiencies Hugo R. Conde Applied Business Research Project IS535 Managerial Applications of Information Technology Professor LouAnn McElyea August 19, 2005 Permission has been granted by the student to use his paper as an example. Hugo R. Conde
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Company X International’s Best Opportunity for Improving Operational Efficiencies Executive Summary Since 1976, Company X International has been both a leader and a pioneer in the world of timesharing. The Company X International network consists of over 2,000 resorts in 75 countries. We serve more than 1.7 million member families worldwide and have 27 offices in 18 countries. Company X International is an operating business of IAC/InterActiveCorp, which operates leading and diversified businesses in sectors being transformed by the Internet, online and offline. Other IAC companies include Ticketmaster, HSN, Lending Tree, Citysearch, and Entertainment Publications. For our timeshare-owning members, we provide worldwide exchange, travel services, and some of the best leisure and lifestyle benefits in the industry. For resort developers, Company X offers the following services to help them excel and reach their goals: Sales and Marketing Support Software Support Purchasing Services Operational Services Reservation Services Consulting Services Business Background On May 2005, Company X International engaged in a business initiative to improve operating efficiencies. During that meeting, the executive team recognized several business challenges that occur within the company that prohibits the flow of information, and employee productivity among other challenges. This initiative was launched with the intention to satisfy the following needs: Improve internal communications — the delivery of the right information to the right people at the right time — all in a personalized way Provide consistency of information given to Company X’s members/customers while making this information quickly and easily accessible to call center operators Improve and centralize communications with Company X’s employees and resorts Promote collaboration among Company X’s employees in a secure way Improve operating efficiency and potentially lower costs by reducing paper intensive processes Share and foster internal knowledge among employees worldwide Consolidate Web sites, servers, licenses, maintenance payments and human resources needed to manage messy intranets Implement employee self-service. Provide online benefits and personnel information administration, training and travel reduction. Expedite and standardize travel arrangements and expense reporting Expedite executive dashboards and management communication.
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