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BSBCUS501 Manage Quality Customer Service Plan Proof Reading ServicesASSESSMENT 1IntroductionThe quality customer service is the major motive for any organization to attracts customersand maintain the high customer loyalty. The quality management is important in everyorganization so as to satisfy the customer maximum. This assignment is based on thesimulated business Innovative Widgets. The customer service plan of the organization isdeveloped and understood as well as the reflection of the plan is prepared. The reflectionincludes the quality management serviceof the company and the regulations followed for thesame. This explains the importance and usefulness of the customer service plan. Thecustomer complaint and handling them as well as the customer feedback form is alsoincluded in this report.
Customer Service PlanInnovative Widgets Customer Service CharterWelcome to Innovative Widgets!Our vision and mission:VisionTo be the lead in the customer service satisfaction.The customer satisfaction service on time is the vision and providing excellence inservice within the expectations of the customers. This all will be achieved in 5 years.MissionTo deliver the best service experience.The mission is to lead the customer service by providing them the best experience andthe ability to realize the customer value.Who are our customers?Our internal customers are:Customer service representativesOur internal customers require:Proper working environment.Advance customer service options.Our external customers are:Buyers or customers who purchase theproductsOur external customers require:Good quality of productsExcellent service to customersPrompt repliesWe’ll give you what you need … and more!We promise to deliver a widget that’s right for your needs:Widget Dimension= 10mmTolerances +/- 3% variance (0.03)Every widget with tolerances= 9.7mm-10.3mmPricing is determined by the size and the material of widgetsMaterial is plastic and metalDelivery can be done via courier or pick up 24 hours. Delivery is guaranteed within 3days.We promise to support you:The delivery is guaranteed within 3 days if the courier is to be delivered. The pickup willbe available in 24 hours of order taken.
We’ve support our people to support you!Innovative WidgetsCustomer support policy and procedure – collecting market researchPurposeThe policies are to remain competitive and become the leadingmanufacturer of customer needs and become the leadingdistributor according to the customer needs.ScopeCustomer support employeesRelevantlegislation etc.Competitors and Consumers Act 2010Privacy Act 1998Australia’s Spam Act 2003Customer support processes1.Customers are contacted through telephone or emails to understand their experiencesand expectations.