BSBCUS501 Answer.docx - BSBCUS501 Manage Quality Customer...

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BSBCUS501 Manage Quality Customer Service Plan Proof Reading Services ASSESSMENT 1 Introduction The quality customer service is the major motive for any organization to attracts customers and maintain the high customer loyalty. The quality management is important in every organization so as to satisfy the customer maximum. This assignment is based on the simulated business Innovative Widgets. The customer service plan of the organization is developed and understood as well as the reflection of the plan is prepared. The reflection includes the quality management service of the company and the regulations followed for the same. This explains the importance and usefulness of the customer service plan. The customer complaint and handling them as well as the customer feedback form is also included in this report.
Customer Service Plan Innovative Widgets Customer Service Charter Welcome to Innovative Widgets! Our vision and mission: Vision To be the lead in the customer service satisfaction. The customer satisfaction service on time is the vision and providing excellence in service within the expectations of the customers. This all will be achieved in 5 years. Mission To deliver the best service experience. The mission is to lead the customer service by providing them the best experience and the ability to realize the customer value. Who are our customers? Our internal customers are: Customer service representatives Our internal customers require: Proper working environment. Advance customer service options. Our external customers are: Buyers or customers who purchase the products Our external customers require: Good quality of products Excellent service to customers Prompt replies We’ll give you what you need … and more! We promise to deliver a widget that’s right for your needs: Widget Dimension= 10mm Tolerances +/- 3% variance (0.03) Every widget with tolerances= 9.7mm-10.3mm Pricing is determined by the size and the material of widgets Material is plastic and metal Delivery can be done via courier or pick up 24 hours. Delivery is guaranteed within 3 days. We promise to support you: The delivery is guaranteed within 3 days if the courier is to be delivered. The pickup will be available in 24 hours of order taken.
We’ve support our people to support you! Innovative Widgets Customer support policy and procedure – collecting market research Purpose The policies are to remain competitive and become the leading manufacturer of customer needs and become the leading distributor according to the customer needs. Scope Customer support employees Relevant legislation etc. Competitors and Consumers Act 2010 Privacy Act 1998 Australia’s Spam Act 2003 Customer support processes 1. Customers are contacted through telephone or emails to understand their experiences and expectations.

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