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12-3 - • Affective Component o Motivation versus...

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CSD December 3, 2009 Intercultural Competence The process of intercultural communicative competence (ICC) requires: o Adjustment and modification of verbal and nonverbal messages Knowledge Motivation Skills Intercultural Competence o Perceived and evaluated by others o Subjective, not objective o Situational Two important qualities of ICC are: o Verbal appropriateness o Nonverbal appropriateness Appropriate behaviors conform to: o Rules o Norms o Expectancies Effective behaviors accomplish intents Knowledge component o Dominant beliefs and values o Cultural characteristics (e.g., high/low context) o Verbal and nonverbal scripts Cognitive simplicity and rigidity = gross stereotyping Competent communicators = open, flexible cognitive system
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Unformatted text preview: • Affective Component o Motivation versus Intercultural Communication Apprehension (ICA) o Ability to cope with stress o Interdependent with the knowledge component • Psychomotor Component o Verbal and nonverbal performance o Role enactment • Situational component features o Environmental context o Previous contact o Status differential o Third-part interventions Spitzberg & Cupach’s Model of Intercultural Competence • The three necessary components of ICC o Knowledge o Motivation o Skill • The fourth component of ICC o Situational features ICC Training Programs • Overcoming cultural obstacles • Teaching relationship building • Task accomplishment • Stress management...
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