Chapter 1 Organizations, Business Prcoesses, and Information Systems

Chapter 1 Organizations, Business Prcoesses, and Information Systems

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1. Chapter 1: Organizations, Business Processes, and Information  Systems Business Processes are the tasks or activities that companies use to produce  goods or services, and these activities are increasingly supported by Information  and Communication Technology (ICT), such as computers, the Internet, the  Web, and information systems. 1.1. The Modern Global Business Environment 1.1.1. Global Competition A global competitive environment is more visible as we notice that it is rare to find  a product that is designed and produced entirely in one country. Shift toward globalization has occurred due to national and international politics  and policies and organizations have relocated parts of their operations to places  outside their home countries to take advantage of unique business efficiencies. One consequence of globalization is increased competition. The increased global  competition puts pressure on companies to be more efficient and productive. In  addition, they must develop strategies to tightly integrate their operations, which  can be distributed across many different geographic locations. 1.1.2. The Information Revolution Information revolution refers to the increased use of information and  communication technology to create, deliver, and use information. ICT includes such things as the Internet (e.g., e-mail, Web) and computer-based  business information systems (e.g., SAP ERP) that support the work of  organizations. Because organizations are expanding and their processes are becoming widely  dispersed, it is vital that they exchange and share information efficiently and  accurately. ICT has helped organizations to globalize their operations by 
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enabling them to coordinate business processes that are performed around the  world. 1.1.3. The Knowledge Worker A knowledge worker is one who uses ICT to create, acquire, process, synthesize,  disseminate, analyze, and use information to be more productive (e.g., product  manager, sales executive, production manager, and financial analyst). Knowledge workers perform work that often requires both structured information  (well defined with a known source) and unstructured information (not well defined  or readily available) from multiple sources.  Knowledge work is typically nonroutine in that it is not repeated throughout the  course of the workday or workweek (e.g., customer feedback). To perform their tasks successfully, knowledge workers must have a thorough 
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Chapter 1 Organizations, Business Prcoesses, and Information Systems

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