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Unformatted text preview: Chapter 10The Order Entry/Sales (OE/S) Process TRUE/FALSE 1. The order entry/sales (OE/S) process includes the first four steps in the order to cash process. ANS: T 2. The first step in the order-to-cash process is sales order processing. ANS: F 3. Customers expect convenient and timely access to information about their order from order initiation through product delivery and until after the bill had been paid. ANS: T 4. The OE/S process helps support the decision needs of the accounting department. ANS: F 5. One of the primary functions of the OE/S is to create information flows which support the repetitive work routines of the sales order, credit, and shipping departments. ANS: T 6. The flow of information from OE/S to marketing managers is an example of horizontal information flows. ANS: F 7. The flow of information from OE/S to the credit department is an example of vertical information flows. ANS: F 8. For companies using enterprise systems, CRM systems often share the same underlying database. ANS: T 9. Data warehousing applications in organizations are usually viewed as being focused on either opera- tional or analytical applications. ANS: T 10. CRM software is designed to manage all the data related to customers, such as marketing, field service, and contact management data. ANS: T 11. Sell-side systems use the Internet to automate and manage corporate vendors and purchases. ANS: F 12. Buy-side systems are designed to allow a company to market, sell, deliver and service goods and services to customers throughout the world via the Internet. ANS: F 13. Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer. ANS: T 14. A customer order triggers the OE/S process. ANS: T 15. Analytical applications, which include data mining, are intended to allow the use of sophisticated statistical and other analytical software to help an organizations members develop insights about cus- tomers, processes, and markets. ANS: T 16. If a check of the customer master data shows that the goods requested on a customer order are not in stock, an exception routine called a back order is initiated. ANS: F 17. A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department. ANS: F 18. A picking ticket is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package. ANS: F 19. Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date. ANS: F 20. A bill of lading is the document representing the contract between the shipping company and the common carrier....
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