16 - manage conflict through collaboration

16 - manage conflict through collaboration - 15:04...

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15:04 Intra-team conflict should be managed using collaboration Intra-team conflict: Team members hold discrepant views or have  interpersonal incompatibilities  While non-task conflicts based on personality clashes and interpersonal  antagonism are detrimental to team performance and morale, task conflicts  can beneficial if managed collaboratively  Collaboration: Joint endeavor Involves two or more people working together to complete a task  Effective management of conflict includes collaboratively managing task conflict  as well as resolving non-task conflict
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Identifying the Type of Intra-Team Conflict 15:04 Task conflicts Disagreements among team members on performance-related activities  o Some have to do with the actual task and others have to do with the  process of doing the task or delegating resources and duties o Task content conflicts: Disagreements among group members’ ideas and  opinions about the task being performed  o Task process conflicts: Logistical and delegation issues Non-task conflicts Disagreements and incompatibilities among group members about personal  issues that are not task-related  o Include relationship conflicts, conflicts that are characterized by more  personal and interpersonal concerns, and are more likely to affect group  maintenance functions
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Collaboration Strategies and Intra-Team Conflict 15:04 Task conflict Perceived and observed task conflicts addressed directly by the team can  improve team performance  o The increased number of opinions and critical evaluation enhance 
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16 - manage conflict through collaboration - 15:04...

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