19 - foster trust through competence and integrity

19 - foster trust through competence and integrity - 22:33...

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22:33 Trust is the foundation of any beneficial and successful relationship between  individuals and between organizations  Extent to which a person is confident in, and willing to act on the basis of, the  words, actions, and decisions of another Managers most want to know how to increase trust within their organizations  Trust is most real to them when described in terms of integrity, honesty, and  competence  Integrity and honesty are crucial because subordinates only act consistently and  rationally on the basis of the words and decisions of another if they believe that  these words and decisions are those of someone who can be believed To create trust in subordinates, leaders must know what they are talking about  Trust may be partly domain specific 
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The Benefits of Trust 22:33 Willingness to stay with the organization Reasons employees leave an organization are frequently related to their direct  superiors and the trust these employees develop toward their superiors  Creativity, innovation, initiative Subordinates with high trust in their leaders are likely to perceive lower risks  in the relationship o Being innovative and creative usually entails a greater danger of making  mistakes than following orders  o Creating this kind of trust is crucial if the leader does not want  subordinates to be afraid to make mistakes  o The higher the vulnerability and uncertainty, the more likely a subordinate  will be concerned about trust  Communication The amount of trust that exists between two individuals affects the efficiency 
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19 - foster trust through competence and integrity - 22:33...

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