25 - manage conflict through negotiation

25 - manage conflict through negotiation - Introduction and...

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Introduction and Meta-Principle 16:26 Many factors generate a perfect set of conditions for conflict in the managerial job Scarce resources Ambiguous lines of authority Conflicting goals High levels of interdependence  Negotiation and mediation processes enhance manager’s effectiveness in  resolving many of the conflicts that confront them  How managers attempt to resolve conflicts Managers rely on different behaviors to influence the decisions of their  bosses, peers, and employees The relative effectiveness of resolution methods Consider the “costs of disputing”  o Various transaction expenses o The parties’ satisfaction with the fairness of the outcomes and of the  resolution process in general  o The effect of the resolution on the parties’ relationship o The likelihood of conflict recurrence 
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Negotiation as a Managerial Tool for Reconciling Interests 16:26 Negotiation is a frequently applied technique for reconciling interests and may be  extremely useful to managers when their interests are directly in conflict with  those of others in the workplace  Negotiation: Situation where parties, with some apparent conflict, seek to do 
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25 - manage conflict through negotiation - Introduction and...

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